Futa Akaunti na Data Yako

Imesasishwa: 10 Julai 2026

Data nyingi iko kwenye kifaa chako. Ukitaka kufuta data ya programu bila kufuta akaunti, fungua programu husika → Mipangilio → Futa data. Au ondoa programu kwenye simu yako.

Kufuta akaunti yako ya wingu

Ukiwa na akaunti ya nakala ya wingu na unataka kuifuta yote — akaunti na nakala zako zote kwenye seva zetu — fuata hatua hizi:

Njia ya 1 — Ndani ya programu

Fungua programu → Mipangilio → Akaunti → Futa akaunti. Tutakuomba uthibitishe, kisha tunafuta akaunti yako na data yako ya wingu.

Kipengele hiki kinaongezwa sasa. Kama hukioni bado, tumia Njia ya 2.

Njia ya 2 — Tuombe tukufutie

Tuma barua pepe kwenda faragha@potiva.app ukitumia barua pepe uliyotumia kutengeneza akaunti, na andika “Futa akaunti yangu”. Tutathibitisha ni wewe kisha tutafuta akaunti na data yako ndani ya siku 30 (mara nyingi mapema zaidi).

Nini kinafutwa

Akaunti yako (barua pepe na nywila).
Nakala zako zote za wingu kwenye seva zetu.

Nini kinabaki

Data iliyoko kwenye kifaa chako inabaki mpaka uifute wewe au uondoe programu.
Tunaweza kubaki na kumbukumbu ndogo tunazolazimika kisheria (mfano rekodi ya malipo, kama yapo) kwa muda sheria inavyotaka.

Kufuta akaunti hakurudishwi. Ukitaka kubaki na data yako, ipakue kwanza kutoka programu kabla ya kufuta.

Delete Your Account & Data

Last updated: 10 July 2026

Most of your data lives on your device. To clear an app's data without deleting your account, open that app → Settings → Clear data. Or remove the app from your phone.

Deleting your cloud account

If you have a cloud-backup account and want to delete everything — your account and all your backups on our servers — follow these steps:

Option 1 — In the app

Open the app → Settings → Account → Delete account. We'll ask you to confirm, then we delete your account and cloud data.

This feature is being added now. If you don't see it yet, use Option 2.

Option 2 — Ask us to delete it

Email faragha@potiva.app from the email you used to create the account, with “Delete my account”. We'll confirm it's you, then delete your account and data within 30 days (usually sooner).

What gets deleted

Your account (email and password).
All your cloud backups on our servers.

What remains

Data on your own device stays until you clear it or remove the app.
We may keep minimal records we're legally required to (e.g. a payment record, if any) for as long as the law requires.

Deleting an account can't be undone. If you want to keep your data, export it from the app first.